Terms and Conditions

1. Introduction

Welcome to Janomax Mtumba Bales. By purchasing, ordering, or interacting with our platform, you agree to these Terms and Conditions and all applicable laws and regulations in Kenya.

2. Customer Eligibility

To make purchases from Janomax Mtumba Bales, you must be at least 18 years old or have the consent of a parent/guardian if underage. By placing an order, you confirm that the information you provide is accurate and truthful.

3. Product Listings

We strive to provide accurate descriptions, images, and pricing for all our mtumba bales. However, bale contents may vary, and Janomax does not guarantee that all items inside a bale will meet every customer’s expectations.

4. Prohibited Use

Customers agree not to misuse our platform or services. Prohibited actions include:

• Providing false or fraudulent order details
• Reselling products under false claims
• Engaging in abusive or harmful conduct toward staff or other customers
• Using our brand or materials without authorization

5. Orders and Fulfillment

All orders must be confirmed through our official sales channels. Payment terms will be communicated during purchase, and fulfillment will be based on availability and branch location. Customers are encouraged to confirm the condition of their bales upon delivery or collection.

6. Payment and Refunds

Payments should be made through the official Janomax payment channels only. Refunds are strictly at the discretion of management and may apply only if a bale is significantly different from what was advertised.

7. Customer Responsibilities

By purchasing from Janomax Mtumba Bales, you agree to:

• Provide accurate order and contact information
• Make timely payments as agreed
• Handle products responsibly after purchase
• Comply with all applicable trade and consumer protection laws

8. Liability and Disclaimers

Janomax Mtumba Bales shall not be held responsible for losses arising from misuse of products, resale disputes, or customer expectations beyond the stated bale descriptions. All sales are made on an "as-is" basis.

9. Privacy and Data Protection

Your privacy is important to us. By engaging with Janomax Mtumba Bales, you consent to the collection and use of your personal data in line with the Kenyan Data Protection Act, 2019. See our Privacy Policy for details.

10. Dispute Resolution

In the event of a dispute, we encourage customers to first reach out to our support team for resolution. If unresolved, disputes shall be governed by Kenyan law and may be addressed through mediation or arbitration.

11. Modification of Terms

Janomax Mtumba Bales reserves the right to update these Terms and Conditions at any time. Any changes will be reflected on this page, and continued engagement with our services constitutes acceptance of those updates.

12. Governing Law

These Terms and Conditions are governed by the laws of Kenya. Any disputes will be handled under Kenyan jurisdiction.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at info@janomaxbales.com.